Closer temple spacing
For customers whose current frames feel loose or slide during movement.
Novawear / Support
Clear answers for every stage of ownership.
Find help with delivery, fit, setup, returns, warranty and ongoing product care.
Contact the team
Orders and delivery
Tracking, dispatch timing, address changes and international delivery.
Returns and warrantyReturn eligibility, condition requirements and warranty coverage.
Fit and lensesFrame width, lens selection, prescription readiness and comfort.
Setup and product careCharging, app connection, controls, cleaning and storage.
Orders
From checkout to delivery.
Order processing begins after payment confirmation. Tracking is sent when the parcel is accepted by the carrier.
Order confirmationSent to the checkout email after payment is approved.
Processing timeNormally 1 to 3 business days before carrier collection.
TrackingCarrier and tracking details are sent after dispatch.
Address changesContact Novawear before dispatch. Changes are not guaranteed after carrier collection.
International ordersLocal duties and import taxes may be collected by the destination country.
Returns
A straightforward 30-day window.
Eligible products can be returned within 30 days of delivery. Products should be complete, clean and returned with the original accessories and packaging.
Before sendingContact support with the order number and reason for return.
Return conditionInclude the product, charging accessories, case and supplied documentation.
InspectionRefund processing begins after the returned item is received and inspected.
WarrantyManufacturing defects are reviewed separately from accidental damage or normal wear.
Fit guide
Choose a frame that stays balanced.
Fit is determined by overall frame width, bridge position and temple pressure rather than face shape alone.
Balanced everyday fit
The starting point for most customers and the most neutral pressure distribution.
More lateral room
For customers who experience pressure near the temples with standard frames.
Prescription lenses
Novawear frames support custom prescription lens fitting. Confirm compatibility and measurements with your optical provider before ordering replacement lenses.
Setup
Start with four simple steps.
Charge the product first, install the app, connect the device and review privacy and control settings.
Charge fully
Use the supplied charging accessory and complete the first full charge before pairing.
Install the app
Download the Novawear app on a compatible iOS or Android device.
Pair the product
Enable Bluetooth, open the app and follow the product connection instructions.
Review controls
Set language, audio, capture, privacy and notification preferences.
Common questions
Quick answers.
Use Contact Us if your order or product requires individual review.
How do I clean the glasses?
Use a clean microfiber cloth. Keep liquid away from cameras, speaker openings, charging contacts and electronic seams.
Can I use the glasses without the app?
Basic hardware functions may remain available, but setup, updates, saved context and preference controls require the Novawear app.
Are the glasses waterproof?
The glasses are designed for dust and light splash resistance. They are not intended for swimming, showering or full water immersion.
How do I request a return?
Open the Contact Us page and include your order number, delivery email and reason for return.
Still need help
Send the team the details.
Include your order number, product name and a clear description so the team can respond efficiently.
Open Contact Us